This Privacy Policy explains how information is collected, used, and protected when you use the Loving mobile application (the "App").
We are committed to handling your information responsibly and transparently so that you understand what data is collected and how it is used.
We collect certain information in order to operate the App and provide its features.
When you create an account, we collect basic account details such as:
Authentication credentials are securely managed through our authentication provider and are used only for account access and security.
When you use features of the App, you may provide content that is stored in order to deliver the service. This may include:
You may optionally provide additional information within the App to personalize your experience, such as responses to reflection prompts or preferences related to rituals.
We may collect limited usage information to understand how the App is used and to improve its performance.
Examples may include:
Analytics data is used only to improve the functionality and reliability of the service.
We use the information collected through the App for the following purposes:
Your information is used only for purposes related to providing and improving the App.
Loving uses artificial intelligence services provided by third-party providers such as OpenAI to generate ritual recommendations and reflective responses.
Information you provide in chat conversations or reflections may be sent to these AI services for processing in order to generate responses.
We do not intentionally send personal identifying information such as your email address to these AI systems.
AI-generated responses are automated and may not always be accurate or appropriate. They are provided for informational and reflective purposes only.
Third-party AI providers process data according to their own privacy policies and applicable data processing agreements.
We do not sell your personal information.
We may share limited information with trusted third-party service providers that help us operate the app. These may include services for:
These providers only process data as necessary to provide their services to Loving.
We may also disclose information if required to comply with legal obligations, enforce our terms, or protect the safety and security of users.
If Loving is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We retain your information only as long as necessary to provide the Loving app and its features.
Chat sessions and related content are stored so that you can revisit them later. You may delete chat sessions within the app, which removes those messages from our systems.
If you delete your account, we will remove or anonymize associated personal information within a reasonable period, except where retention is required for legal, security, or operational purposes.
We may retain limited technical logs or aggregated usage data for analytics, security monitoring, and service improvement.
We take reasonable administrative and technical measures to protect your information from unauthorized access, loss, misuse, or alteration.
Access to personal information is restricted to the systems and services necessary to operate the Loving app, and users are only able to access data associated with their own accounts.
We may use logging, monitoring, and other safeguards to help detect and prevent security incidents.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
You may review, update, or delete certain information associated with your account through the Loving app.
If you would like to request deletion of your account and associated personal data, you may contact us at: support@lovingapp.com
We will process such requests within a reasonable timeframe, subject to any legal or operational requirements that may require us to retain certain information.
You may also contact us if you have questions about how your personal information is used or stored.
Loving may introduce optional push notifications in the future, such as reminders or updates related to rituals or app features. If enabled, you will be able to control notification preferences through your device settings.
Loving may introduce optional paid features in the future. If payments are offered, they will be processed through the relevant app store provider. Loving does not directly store payment card details.
Loving is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that personal information from a child under 13 has been collected, we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, features of the Loving app, or applicable legal requirements.
When updates are made, the revised Privacy Policy will be posted within the App or on the associated website with an updated "Last Updated" date.
Your continued use of the Loving app after such updates indicates your acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or our data practices, you may contact us at: support@lovingapp.com